How to cancel your Pro subscription

Cancel from the Account page any time. Pro stays active until the end of your current billing period. You can reactivate before then.

Cancelling your ToyControl Pro subscription takes about 10 seconds. You do it from the Account page. After cancelling, Pro stays active until the end of your current billing period, and you can change your mind any time before then.

This article covers the cancel flow and what happens after.

How to cancel

Open ToyControl.
Click your account info in the sidebar bottom area, or open the Account page directly.
Find the section showing your subscription status.
Click Cancel subscription.
Confirm the cancellation in the dialog.

That is it. The button changes to Reactivate.

What happens

Your subscription is set to cancel at the end of the current period. You keep Pro access until that date.

If you subscribed on May 1, the next billing date is June 1. You cancel on May 10. Pro remains active until June 1. After that you drop to the Free tier.
No partial refunds for unused time. You paid for the month; you keep the month.

The Account page shows your "Subscription ends on" date in place of the next billing date.

Reactivating

If you change your mind before the cancellation takes effect:

Open the Account page.
Click Reactivate.

The cancel is reversed. Your next billing date returns to normal. You keep Pro continuously.

If you let the cancellation complete (the date passes), you drop to Free. To get Pro back after that, see How to upgrade to Pro.

What you keep after cancelling

When you drop from Pro to Free:

Your account and email stay.
Your library and patterns stay (if you signed in).
Pattern Generator still works.
One-device pairing still works.
The basic controls still work.
Script playback, video sync, Connect to VR, Game Link, Remote Control, and multi-device features lock.

You do not lose data. Just access to the Pro-only features.

What you do not need to do

You do not need to email anyone. The cancel button does it all.
You do not need to delete your account. Just cancel the Pro tier.
You do not need to remove your card from Stripe (though you can; see below).

Managing billing in Stripe

For card updates, invoice downloads, and other billing actions, click Manage billing in Stripe on the Account page. This opens a Stripe page where you can:

Update your payment method.
Download past invoices.
Cancel your subscription (this also works, in addition to ToyControl's button).
Email Stripe support directly.

If you cannot find the cancel button

If you signed up anonymously and lost the cookie, you may not see the Account page properly. The fix: add an email to your account so you can sign in again. Or contact us by email and we can help you find the right account.